Terms & Conditions

These Terms apply to your use of the Website. By accessing and using the Website:

• you agree to these Terms; and
• where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person's behalf and that, by agreeing to these Terms on that person's behalf, that person is bound by these Terms.

If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop doing so.

Where you engage our services — by signing a proposal, paying a deposit, or confirming an engagement in writing — these Terms also govern that engagement, and you (Client) agree to be bound by them.

We may change these Terms at any time by updating them on the Website. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Website, you agree to be bound by the changed Terms.

We may change, suspend, discontinue, or restrict access to the Website without notice or liability.

In these Terms:

• including and similar words do not imply any limit
• Client means a person or entity that has engaged our services
• Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis
• personal information means information about an identifiable, living person
• Terms means these terms and conditions titled Terms & Conditions
• Underlying System means any network, system, software, data or material that underlies or is connected to the Website
• We, us, or our means Tempo Robots Ltd
• Website means temporobots.com
• You means you or, if clause 1(b) applies, both you and the other person on whose behalf you are acting

You must provide true, current and complete information in your dealings with us and must promptly update that information as required so that the information remains true, current and complete.

You must:

• Not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the Website or any Underlying System, or otherwise attempt to damage or interfere with the Website or any Underlying System
• Unless with our agreement, access the Website via standard web browsers only and not by any other method — other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method

You must obtain our written permission to establish a link to our Website. To request permission, email hello@temporobots.com.

You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms.

A confirmed engagement requires a written acceptance of our proposal and receipt of the deposit specified therein (typically 50% of the total project fee).

• The remaining balance is due no later than 7 days before the performance date, unless otherwise agreed in writing.
• For installation engagements lasting more than 4 weeks, payments are invoiced monthly in advance.
• Overdue invoices accrue interest at 2% per month on the outstanding balance.

Online rental bookings. Robot rentals booked through the Website are confirmed by payment in full at checkout via our payment provider (Stripe). At checkout you are charged the rental fee, any applicable surcharge, and a refundable damage deposit (see clause 11).

• The minimum rental period is 2 days.
• Full-service event bookings whose dates include a Saturday or Sunday incur a weekend surcharge. The surcharge is shown on your quote before payment and added once per booking, regardless of how many weekend days fall within the dates.
• Prices are shown and charged in your local currency — NZD, AUD, GBP, or USD — depending on the booking location, and are exclusive of GST or other applicable taxes unless stated otherwise.

We reserve the right to withhold services — including withholding robots from a venue — until outstanding invoices are settled.

Cancellations must be made in writing to hello@temporobots.com. The following schedule applies to all cancellations initiated by the Client:

• More than 28 days before the event — deposit retained; no further charges.
• 14–28 days before the event — 75% of the total project fee is due.
• Less than 14 days before the event — 100% of the total project fee is due.

Postponement to a date within 6 months of the original is treated as a date change (no cancellation fee), subject to our availability. Postponements beyond 6 months are treated as cancellations.

We will not charge cancellation fees where cancellation is caused by a force majeure event affecting either party — including but not limited to natural disaster, pandemic restrictions, or government-imposed venue closures.

Our proposals define the scope of each engagement. Work outside that scope — additional robots, extended run time, venue changes, choreography revisions beyond the rounds included — will be quoted and invoiced separately.

Significant scope changes requested within 14 days of an event may not be possible to deliver and will be assessed on a case-by-case basis.

Unless otherwise agreed, our proposals do not include:

• Venue hire, staging, or rigging
• PA or audio system provision
• Music licensing fees
• International freight (quoted separately for touring engagements)

We (and our licensors) own all proprietary and intellectual property rights in the Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems.

Unless a written agreement says otherwise, Tempo Robots retains all intellectual property rights in choreography, motion files, compositions, and associated creative works — including the right to perform, adapt, and re-use them.

Upon full payment, the Client receives a non-exclusive, non-transferable licence to present the commissioned work at the agreed venue(s) and date(s). Any further use — touring, commercial broadcast, resale of motion files — requires a separate written licence agreement.

For choreography commissions delivered as motion files to clients operating their own hardware, we grant a broader licence covering internal performance and internal adaptation, but not resale or sub-licensing, unless explicitly agreed.

Our operators hold sole authority over robot operations during an engagement. We may pause or stop a performance at any time if we determine a risk to audience safety, robot integrity, or operator wellbeing — without incurring any liability for the interruption.

The Client is responsible for ensuring the venue meets our minimum technical and safety specifications (provided with each proposal), including:

• Adequate floor load rating for robot weight
• Minimum clearance distances from audience, staging, and rigging
• Access for our operators to the performance area at all times during setup, performance, and pack-down
• A designated safe zone around the performance area during operation

Failure to meet venue specifications may result in a modified performance or cancellation at our discretion, without refund.

To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:

• The Website being unavailable (in whole or in part) or performing slowly
• Any error in, or omission from, any information made available through the Website
• Any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Website — you are responsible for ensuring the process by which you access and use the Website protects you from this
• Any site linked from the Website — any link does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators

We make no representation or warranty that the Website is appropriate or available for use in all countries or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to and use of the Website is not illegal or prohibited, and for your own compliance with applicable local laws.

To the maximum extent permitted by law, you access and use the Website at your own risk and we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Website, or your access and use of (or inability to access or use) the Website. This exclusion applies regardless of whether our liability arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.

Nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability is limited to NZD100 for Website-related claims.

For service engagements, Tempo Robots carries public liability insurance for all live performances and installations (certificate available on request). Our liability to the Client is limited to the total fees paid for the relevant engagement. We are not liable for:

• Consequential, indirect, or economic loss arising from a performance or cancellation
• Damage to third-party property caused by the Client's failure to meet venue specifications
• Performance failure caused by power outages, interference, or venue conditions outside our control

For robot rental engagements, the Client is liable for the full replacement cost of any robot damaged, lost, or destroyed during the hire period. A refundable damage deposit is charged at the time of booking (online) or at handover. The deposit is returned to your original payment method within 7 days of the booking ending, on clean and undamaged return.

You are not required to provide personal information to us, although in some cases if you choose not to do so then we will be unable to make certain sections of the Website available to you or respond to your enquiry. When you provide personal information to us, we will comply with the New Zealand Privacy Act 2020.

We may collect technical information whenever you visit the Website, including information about the way users arrive at, browse through and interact with our Website. We may collect this information through the use of cookies and other means. Cookies are alphanumeric identifiers transferred to your browser. You may disable cookies by changing the settings on your browser, although this may mean you cannot use all features of the Website. We use technical information to improve the way the Website works and to personalise it to your needs. We do not use cookies for advertising or cross-site tracking.

Generally, we do not disclose personal information to third parties for their own purposes. However, we may disclose information to: service providers who host or support the Website (e.g. Vercel, Supabase, Google); in connection with any proposed purchase or acquisition of our business; or where required by applicable law or any court, or in response to a legitimate request by a law enforcement agency.

Personal information you provide may be stored on servers located outside New Zealand. This may involve transfer to countries with less legal protection for personal information than New Zealand. You have the right to request access to and correction of any personal information we hold about you by emailing hello@temporobots.com. For full details, see our Privacy Policy.

For service clients: we treat all client briefs, event details, and business information shared with us as confidential and will not disclose them to third parties without your consent — except where required by law. Unless you ask us not to, we reserve the right to document our own work, including photographing or filming performances and installations for our portfolio and marketing materials. We will not identify your event or brand without permission.

Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately and without notice suspend or terminate your access to the Website (or any part of it).

On suspension or termination, you must immediately cease using the Website and must not attempt to gain further access.

These Terms, and any dispute relating to these Terms or the Website, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Website.

Any dispute arising from a service engagement will first be referred to good-faith mediation between the parties. If mediation fails, disputes will be resolved in the courts of New Zealand. Nothing in these Terms limits rights a Client may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where those Acts apply.

If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this satisfies all legal requirements in relation to written communications.

For us to waive a right under these Terms, the waiver must be in writing. Clauses 4 (indemnity), 8, 10, 11, 12, and 14 survive termination of these Terms.

If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed modified to the extent required to remedy the illegality, unenforceability or invalidity. If modification is not possible, the part or provision must be treated as severed from these Terms. The remainder of these Terms will be binding on you.

These Terms set out everything agreed by the parties relating to your use of the Website and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to the Website that is not expressly set out in these Terms.

If you have any questions about these Terms, please get in touch before signing a proposal — we're happy to discuss.